A global AIoT software leader in Net Zero, Envision Digital is committed to becoming the world’s leading net zero technology partner for enterprises, governments, and cities to accelerate progress and improve their citizens’ quality of life.

EnOS™, Envision Digital’s proprietary AIoT operating system, connects and manages more than 110 million smart devices and 360 gigawatts of energy assets globally. Envision Digital’s growing ecosystem of more than 360 customers and partners spans 10 industries and includes Accenture, Amazon Web Services, GovTech Singapore, IBM, Keppel Corporation, Microsoft, Nissan, PTT, Solarvest, Total and ST Engineering. The company has close to 900 employees and 12 offices across the United Kingdom, France, Germany, the Netherlands, Norway, Japan, Thailand, China, and the United States, with headquarters in Singapore.

For more information, please visit www.envision-digital.com/

Due to significant growth and market demand, we are currently hiring a Customer Success Manager for our Key Accounts. The role focusses on our largest customers and prospects and reports directly to
VP of City Infrastructure. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

Mission

This role requires the candidate to be self-starting and leverage a unique combination of commercial/contractual acumen combined with customer success management. The successful candidate will use their experience to ensure that the very best service is delivered to our customers based on our contractual commitments but always being proactive and leveraging the capabilities of Envision Digital’s wider business.

The ideal candidate will be required to use their collaborative customer management skills in a fast growing and multicultural setting in order to work closely with:

1. Customers to ensure they receive the best service, and grow their spend with Envision
2. GTM (Go-to-Market) to ensure the right priorities, focus and execution of customer account strategy.
3. Finance and our Delivery teams with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
4. Marketing and Partners to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged
5. Envision Product Domain leaders to ensure customers know about our latest relevant solutions

The Customer Success Lead is expected to support the Key Account Directors, GTM, and Business Developers in their interactions with our customers. The candidate is expected to be able to quickly learn about a customer and Envision’s role being able to identify Strengths, Weaknesses, Opportunities and Threats (SWOT) to our work and agree ways to mitigate them.

As required the candidate will need to also support the GTM in business development activities to progress campaigns, identify leads, manage opportunities and support the execution of successful sales closing and project delivery strategies using techniques such as consultative selling, stakeholder mapping, value engineering.

Senior Customer Success Manager / Director

Responsibilities:

• Supporting GTM in operational matters related to customer relationship
• Undertaking value engineering and business benefit tracking/validation
• Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
• Preparing project finances including invoices and planning/forecasting reports
• Supporting GTM in business development activities as required
• Will be assisting in Account Management and engage with customers and ideate/sell opportunities
• Be part of ongoing delivery of projects

Qualifications & Experience”

• Bachelor Degree in Business Management/Energy/Information Technology or equivalent
• At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management
• Experience in end-to-end process of project delivery
• Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
• Knowledge of Cloud SaaS solutions, IoT will be a plus
• Experience in renewals, maintenance for long-run business
• Experience in Smart Facility Management & IoT domain
• Keen interest in Net Zero / Renewable Energy
• Excellent organisational, communication and people management skills